Where is my order?

  • All orders are shipped by Australia Post. We take all the necessary steps to ensure your parcel arrives safely and without issues, however once it leaves our warehouse it is out of our hands and in the care of the postal service.

  • In the event your parcel is classified as missing after a postal service investigation we will happily replace your order at no extra charge.

Care for your items

  • As with all jewellery, we do not recommend contact with any creams, sprays or perfumes as this may affect the finish of the product.

  • To clean, simply wipe gently with a damp (chemical free) cotton cloth to remove surface dirt or dust.

  • After cleaning, jewellery must be dried thoroughly with a soft cloth.

Returns Policy

  • If your order arrives and it is not right, we’ll resolve it at no cost to you.

  • Otherwise we only accept returns within 7 days of receipt if there is a defect in the product, not for a change of mind. This includes sale items. You will be given the option of a replacement pair/store credit depending on current stock availability.

  • The return must be shipped back to us in the original packaging within 7 business days of notifying us of the fault.

  • You are responsible for return shipping charges for the replacement item.

  • Returns are subject to a 10% restocking fee.

  • Sale items are non-returnable.

Your Information

  • The information we collect is in most cases supplied directly by you at www.boholuxe.net. For example, the details you provide us when you place an order, open an account, subscribe to our emails, submit an enquiry, or provide feedback to us. We collect information for a number of reasons, including: to deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a excellent customer experience.

  • We do not sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform parts of our service delivery – for example, organisations such as major delivery companies, mail houses, third party fulfilment contractors, independent review companies and appropriate authorities that deal with suspected fraud etc. We will ensure that these third parties undertake to protect your privacy.

Payment

  • We accept VISA, Mastercard and American Express. If you are located in Australia and wish to make a direct deposit, please contact us directly and we will provide you with our details.

  • All payments must be final prior to the shipment of your order.

Privacy

  • If you do not wish to be contacted by us or about marketing, special offers or other contacts, please contact us or unsubscribe from our mailing list.

Legal

  • For our legal disclaimer, please click here